Experience

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ProGrass Landscape Care & Design

33 years

Senior Account Manager

July 2011 - Present (13 years 4 months)

Wilsonville, OR

• Design, write and deliver employee training to customer service, sales and production staff in Oregon and Washington

• Prospect for new business by visiting perspective customers and introducing new services

• Regularly meet with customers to build long-term relationships, trust, and retention

• Schedule and complete heavy customer appointment load

• Educate and communicate with customers to improve on sales closing

• Develop contracts based on cost estimation models

• Resolve customer issues with a personal touch and turn difficult customers into loyal customers

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Operations (Chief Horticulturist)

1994 - Present (30 years)

Wilsonville Oregon

• Work with vendors to develop new product formulations and methods to address emerging trends

• Work with vendors on pricing

• Set standards for service and maintain quality assurance

• Monitor services and programs for effectiveness

• Budget material and labor costs to meet revenue goals

• Serve as company spokesman to local press on service and chemical issues

• Represent company on local media (radio, TV, internet)

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Marketing and Communications

January 2005 - July 2011 (6 years 7 months)

Wilsonville, OR

• Develop and write content for company web site, blog, and YouTube videos

• Create and develop content for bimonthly customer newsletter

• Communicate with sales and customer service staff to maintain information flow

• Develop the layout and content of company forms (estimates, renewal notices, business card, logo tagline)• Speak at trade shows

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Recruiter / Regulatory / Training

1991 - 1996 (5 years)

Wilsonville, Oregon

• Create program to train employees on pesticide application and regulatory practices, which received official approval by the Oregon and Washington Department of Transportation and Oregon and Washington Department of Agriculture.

• Speak at university career events in Oregon and Washington (Oregon State University, University of Oregon, Washington State University)

• Recruit and interview potential employees for Oregon, Washington branches

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ProGrass Landscape Care & Design

Landscape service technician

1984 - 1990 (6 years)

Wilsonville , Oregon

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Amfac

Production Supervisor

July 1983 - February 1984 (8 months)

Hillsboro, Oregon

• Manage field work crews

• Take inventory for shipping department

• Monitor irrigation and pest control

• Lead plant propogation

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Education

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Land Rover driver training, Eastnor, Malvern, UK

Level one off-road driver training, Defender 110 · (2006 - 2006)

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Colorado State University

Bachelor of Science (BS), Ornamental Horticulture · (1979 - 1983)

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