Experience

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Cagwin & Dorward

Associate Branch Manager

June 2021 - Present (3 years 8 months)

San Francisco Bay Area

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LandCare LLC

Branch Manager

September 2017 - October 2023 (6 years 2 months)

Greater Los Angeles Area

• Lead a culture focused on service, quality, safety, and the promotion of LandCare’s core values

• Provide vision and direction, ensuring all team members understand the branch’s goals and objectives Build strong teams by developing and implementing personal growth plans for branch team members

• Client Service and Retention

• Drive customer satisfaction and retention by developing deep relationships with the branch’s top customers

• Coach team members to provide excellent service and communication to all customers

• Ensure the team’s Account Managers and Production Managers are coordinating effectively to deliver quality landscaping and follow-through on customer needs

• Maintain LandCare’s Landscape Quality Audit process in conjunction with Account Managers and Production Managers to identify property maintenance needs and enhancement opportunities

• Develop growth strategy for your market by identifying key customer segments and individual prospects

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Envirogrow / Mulch Solutions

Project Manager

May 2016 - September 2017 (1 year 5 months)

Vienna, Virginia

• Schedule client meetings, conduct needs assessments, explain design concerns and cost effective options, plan, estimate, and manage both commercial and high-end residential projects from start to finish.

• Negotiate cost estimates and maintain daily contact with clients.

• Hire, schedule, supervise, and discipline employees.

• Develop and enforce company policies, procedures, and project safety regulations.

• Develop strong employee productivity and ability to identify and eliminate work hazards.

• Mentor through expertise in the landscape industry. Act as main source of information for staff through daily contact in a quick, professional, and considerate manner.

• Established a solid, positive, and productive work environment by understanding the needs of both the client and team members

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Tilson Group

Project Manager

August 2013 - July 2016 (3 years)

Washington D.C. Metro Area

• Primary point of contact between Company and General Contractors.

• Responsible for crews and subcontractors scheduling, sequencing and assessment of site readiness.

• Responsible for ordering material, track job costs and ensure projects are completed within budget. Oversaw crews and subcontractor quality of work and performance.

• Responsible of all project documentation, including: RFIs, Change Orders, Non Performance Notice Letter, Warranty Documents, etc.

• Responsible for submitting project completion estimate to billing department and approval of subcontractors invoices.

• Managed the submittal process of projects and all Close out documentation. Assist with estimating and bidding.

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LandCare LLC

Operations Manager

August 2012 - July 2013 (1 year)

DC Metro Area

• Directed production, fleet management, customer retention initiative, and marketing for branch location by performing the following duties personally or through subordinate supervisors.

• Coordinated location's operations and administration in accordance with Company policies, principles, and procedures.

• Ensured properties are maintained at required standards and ensure customer satisfaction with service levels to foster a positive, long-term relationship.

• Visited customers with area managers and attends HOA board meetings to support the branch with contract maintenance.

• Reviewed customer accounts to ensure profitability of portfolio in order to meet or exceed all key financial metrics.

• Partnered with sales to provide insight and quotes for sales representatives for maintenance proposals and to maintain a positive and effective relationship with supporting sales staff.

• Developed succession planning strategies for all positions in branch to develop bench strength and contingency plans.

• Assisted branch manager with forecasting, labor review, and budgets.

• Directed safety strategies in branch to ensure proper safety guidelines are followed, safety meetings are taking place, and safety goals are attained.

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Chapel Valley Landscape Company

Sales Executive/Account Manager

March 2006 - July 2012 (6 years 5 months)

• Planning, directing, and coordinating activities of designated projects. Ensured that goals and objectives were accomplished in accordance with outlined priorities, time limitations, and funding conditions.

• Assisted production personnel with staffing plans, work schedules, budgets, and time lines. Orchestrated the successful simultaneous development of several projects.

• Presented detailed project summaries to senior level management and conducted post implementation analyses to determine areas for improvements.

• Developed and maintained long-term client relationships.

• Performed site walk throughs and formal meetings with customers that ensure high quality and service expectations are met.

• Presented site enhancement ideas to existing customers. Leading and facilitating the resolution of customer problems or concerns.

• Assisted in resolving issues with customer service when needed while focusing on developing personal relationships.

• Estimated and negotiated contracts in order to achieve Branch sales goals while maintaining acceptable, pre-determine gross margins.

• Developed strong relationships with production personnel to ensure that customer service and production teams are coordinated on serving customers

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April Rain Irrigation

Field Manager/Foreman

March 2001 - February 2006 (5 years)

Monrovia, MD

Provided oversight for and coordinated the new business development of commercial and residential projects. Instrumental in client relations matters on behalf of the management.

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Education

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Universidade do Estado do Rio de Janeiro

Construction Management/Landscaping

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University of Maryland University College

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