EXPERIENCE

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October 2021 – Present Director of Operations, BrightView Landscape Services

In my role as Director of Operations, I am committed to ensuring efficient and high-quality operations through production efficiency, site quality, and service consistency, achieving 100% compliance with Standard Operating Procedures (SOPs). I actively engage in daily initiatives such as Stretch and Flex, QSA Management, Quality Inspections (QI), Maintenance Facility Procedures (MFP), Maintenance Management Procedures (MMP), Customer Relationship Management (CRM), contract renewals, and overseeing the Rebate Dashboard. Additionally, I manage the End of Period (EOP) processes and Key Accounts, driving operational excellence and enhancing client satisfaction across all branches.

April 2010 – October 2020 Branch Manager, ValleyCrest Companies/BrightView Landscape Services

I opened the Denver West branch for ValleyCrest in 2010, successfully driving year-on-year growth and establishing the branch as a top producer in ancillary sales and snow operations. In 2020, I was entrusted by leadership to take on a challenging branch, where I implemented strategic initiatives that led to significant improvements and success over two consecutive fiscal years. My focus on operational excellence, team development, and client satisfaction contributed to the branch’s sustained growth and profitability.

July 2003 – April 2010 Account Manager, The Brickman Group/ValleyCrest

In my role as Account Manager, I successfully managed a portfolio valued at $1.2 million, consistently achieving ancillary sales that matched this figure each year. My strategy focused on building strong customer relationships and ensuring client retention through daily communication and engagement. This proactive approach not only strengthened client loyalty but also contributed to sustained revenue growth for the organization.

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EDUCATION

June 2003 Associate of Applied Science in Horticulture The Ohio State University/ATI

I specialized in horticulture and was awarded an academic scholarship from the Ohio Nursery and Landscape Association (ONLA). During my time at the university, I tutored Plant Identification and provided class notes for students with disabilities, demonstrating my commitment to academic excellence and support for diverse learning needs.

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