Experience

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Key Account Manager

June 2024 - Present (5 months)

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Crystal Greens Landscape

3 years 5 months

Business Development Executive

August 2023 - Present (1 year 3 months)

Portland, Oregon, United States

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Account Manager

June 2021 - August 2023 (2 years 3 months)

Clackamas County, Oregon, United States

• Responsible for creating and maintaining excellent client relationships through consistent communication and follow-up regarding job quality, areas for improvement, and client requests.

• Meet face to face with clients at regular intervals; create needed proposals and reports, and attend committee and board meetings on a regular basis.

• Conduct job site inspections on a frequent basis, creating punch lists for the crews.

• Ensure proper operation, scheduling, and maintenance of all irrigation systems and controllers on landscape maintenance accounts.

• Schedule and supervise all landscape maintenance work using company software.

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Waste Management

Territory Manager

January 2019 - October 2020 (1 year 10 months)

Portland, Oregon Area

• Managed acquisition and retention of SMB customers and prospects through face-to-face interactions in Portland, Or.

• Increased revenue and profitability by executing sound plans on prospecting and retention visits to improve the prospects and customers service and/or profitability.

• Utilized strong negotiation efforts to preserve business, secure and update contract agreements and grow revenues from existing customers.

• Prospected and closed new business to achieve budgeted sales goals.

• Developed and implemented sound selling strategies that ensured revenue growth by selling to new customers.

• Served as the lead point of contact for prospect & customer account management matters in my book of business.

Established and maintained a high level of customer satisfaction with internal and external customers and built strong long-lasting customer relationships.

• Acquired in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing/purchasing options.

• Educated myself on current recycling and waste regulations in the city of Portland to serve customers at the highest level.

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OpenWorks | Facility Services

Account Executive

October 2017 - September 2018 (1 year)

Portland, Oregon

• Generated new leads by prospecting, networking and cold calling

• Owned and actively managed a sales funnel of 750 prospects

• Consulted, educated and strategized to sell OpenWorks’ facility services to business owners, facility and property managers

• Acted as District Manager to oversee current account operations

• Developed marketing strategy to get OpenWorks' name out in the Portland/Vancouver area

• Managed relationship between OpenWorks and franchise owners

• Actively managed and created new relationships with Subcontractors to fill account needs

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Ecolab

Territory Manager

2015 - 2017 (2 years)

Salem, Oregon area

• Maintained and grew sales within an existing territory of food service and hospitality accounts, and provided 100+ customers with sales demos, regular service, and ongoing training

• Managed a territory with nearly one million in sales annually

• Cold called and prospected to secure new accounts

• Learned customers’ ware washing process and devised unique solutions as their expert on advanced cleaning and sanitation

• Achieved quarterly sales goals through promotion, demonstration, and order placement

• Regularly installed and repaired dish machines and dispensing systems

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Waste Connections, Inc.

Territory Manager

2014 - 2015 (1 year)

Houston, Texas Area

• Selling commercial and construction waste removal, disposal and recycling services

• Preparing bids, weekly call reports and calling new and existing customers

• Documenting existing customer concerns and working with other departments to satisfy customer requests for service

• Actively managing 1,000+ accounts within territory. This includes current billing, past due accounts, service issues, account retention, service changes and additional needs.

• Building strong relationships with key customers and agents in a geographical area; staying current on sales and marketing requirements.

• Maintaining and expanding customer base by building and maintaining rapport with key customers and identifying new customer opportunities through non-profit organizations, business associations and trade shows

• Effectively using Waste Connections’ sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc).

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Education

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Oregon State University

Bachelor of Science (B.S.), Speech Communication · (2009 - 2013)

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